Support
Rapid Response Center
XpressTracker
The XpressTracker application is a web-based bug tracking system used to connect the product software and hardware developers with general external users, as well as top level Tech Support Specialists who handle the daily inbound product support calls and emails.
XpressTracker provides our users with a new level of supplier accountability, which is simply not possible with voice or email reporting. We recognize the value of your usability experience, and want to provide you with a direct pipeline to the people who can make a difference in the design and development of a product.
Click here to go to XpressTracker.
FAQ
Directed Electronics, Inc. values the feedback and knowledge clients can provide with the use of the Frequently Asked Questions (FAQ) page located on the XpressKit web site. Here you can search the database for answers to your questions, or complete the form to send an inquiry to one of our experts.
Click here to go to FAQ.
Interactive Training
Installations of specific products are filmed by our own SuperTechs and posted on the www.YouTube.com site. This section provides links to these video clips.
Click here to go to Interactive Training.
XpressTechs
The XpressTech group is comprised of highly motivated and skilled installation professionals who are committed to sharing their expertise in mobile electronics.
What this group accomplishes is of great value to our business, because it brings a new perspective to our validation system. Members of this group have early and privileged access to hot new integration solutions. XpressTechs are involved very early in the product development cycle and their collective input is instrumental in helping us define the next generation of XpressKit Integration solutions.
Click here to go to XpressTech.
Install Guides
Documentation is available for all Directed and XpressKit products and firmware.
In the search manual page, click to select a product name from the provided list. Then, choose the document corresponding to the firmware you are using to download the file.
Click here to search Install Guides.
Dealer Zone
There is no substitute for a live voice on the phone when you need help, or an experienced technician conducting a field training in your town. Directed is proud to support our dealers by phone, fax, e-mail and in the field; however, one key component of this support structure has its home on the World Wide Web.
Click here to find out more about the Dealer Zone.
Directechs.com
Only Directed Dealers and Distributors have access to Directechs.com and its resources, which include: DirectWire vehicle wiring and information database, installation guides, online training, tech tips, downloadable software, technical forum, rewards programs, and much more.
Want access to the best tech support in the industry? Click here.